Refund policy

Return and Refund Policy

Effective Date: 01-01-2025

At Cavellier & Co

We value your satisfaction and strive to ensure a seamless shopping experience. Our return and refund policy complies with EU consumer laws and GDPR regulations. Please read the details below.

Your Right to Cancel and Return (EU Consumer Contracts Regulations)

If you are located in the European Union, you have the right to cancel your order within 14 days of receiving your goods without providing a reason. This period is known as the "cooling-off period."

Conditions for Returns

  • Items must be in their original condition with tags and packaging intact.

  • Proof of purchase (e.g., order confirmation or receipt) is required.

  • Return shipping costs are entirely the customer’s responsibility, except in cases of faulty or incorrect items.

How to Cancel or Return Your Order

To Cancel:

Contact us at within the 14-day cooling-off period. Please include your order number and reason for cancellation (optional).

To Return:

  1. Contact us for return approval.

  2. Once approved, you will receive the return address.

  3. Ship the item back at your own cost using a trackable shipping method.

  4. We are not responsible for lost or delayed returns; please keep your proof of shipment.

Refund Policy

  • Refunds will be processed within 14 days of receiving the returned items.

  • Refunds will be issued to the original payment method.

  • The original shipping costs will not be refunded (except when returning under the cooling-off period as per EU law).

  • If the item is faulty or incorrect, return shipping costs will be reimbursed.

Faulty or Incorrect Items (Consumer Rights Act 2015)

If your item is defective, damaged, or not as described, you are entitled to a replacement, repair, or refund.

  • Notify us within 30 days of receiving the item.

  • Provide photos or other proof of the issue, if requested.

  • We will cover the cost of return shipping for faulty or incorrect items only.

Privacy and Data Protection (GDPR Compliance)

We respect your privacy and are committed to protecting your personal data.

  • Any personal information collected during the return process will be used solely to process your return or refund.

  • We do not share your data with third parties, except as necessary to fulfill legal or regulatory obligations.

  • For more information, please see our Privacy Policy.

Exclusions from Returns

The following items cannot be returned unless faulty:

  • Custom or personalized items.

  • Perishable goods.

  • Hygiene-sensitive products if the packaging has been opened.

International Returns

For orders outside the EU, customers are responsible for:

  • Return shipping costs.

  • Any customs duties, taxes, or fees incurred during the return process.

Exchanges

We do not offer direct exchanges. please return the original item and place a new order.

Contact Us

For questions about returns or refunds, please contact us:
📧 Email: 
💬 Live Chat: Available on our website during business hours.

Important Notes:

  • This policy complies with EU consumer laws and GDPR requirements.

  • Be sure to include a clear link to your Privacy Policy and inform customers about how their data will be used during the return process.

  • Include this policy on your Shopify store’s checkout and footer pages for easy access.