Shipping policy

Shipping Policy

Effective Date: [01-01-2025]

At Cavellier & Co, we are committed to delivering your orders efficiently and transparently. Please review our shipping terms below to understand how we handle delivery, shipping times, and related policies.

1. General Shipping Information

  • Delivery Locations: We offer worldwide shipping to most countries.
  • Processing Time: Orders are typically processed within 1–3 business days after payment is confirmed.
  • Shipping Partners: We work with reliable carriers to ensure your order arrives safely.
  • Customs and Duties: International orders may be subject to customs fees or duties. These charges are the responsibility of the customer.

2. Shipping Times and Costs

  • Estimated Delivery Time:

    • Standard shipping: 3–10 business days

  • Shipping Costs:

    • Standard shipping: Free
    • Express shipping: Calculated at checkout based on location and weight.

Please note that delivery times are estimates and may vary due to customs clearance, weather, or other unforeseen delays.

3. Order Tracking

  • Once your order has been shipped, you will receive a confirmation email with a tracking number.
  • You can track your shipment directly via our website or the carrier’s tracking portal.

4. Failed Deliveries and Address Errors

  • Incorrect Addresses: It is the customer’s responsibility to provide an accurate shipping address. If an order is returned to us due to an incorrect address, additional shipping fees may apply.
  • Failed Delivery Attempts: If delivery is attempted but fails due to customer absence, the carrier may charge a redelivery fee, which will be the customer’s responsibility.

5. Lost or Damaged Packages

We ensure all packages are securely packed and handed to trusted carriers. However, in the rare event of a lost or damaged package:

  • Lost Packages: Notify us within 30 days of the estimated delivery date. We will investigate and provide a resolution, which may include a replacement or refund.
  • Damaged Packages: Contact us immediately with photos of the damaged item and packaging.

6. Customs and Duties

For international shipments, customs and import taxes may apply depending on the destination country. These fees are not included in the product price or shipping charges.

  • Customers are responsible for paying any customs duties or taxes upon delivery.
  • Delays caused by customs clearance are outside our control.

7. Shipping Restrictions

  • We do not ship to P.O. boxes, APO/FPO addresses, or certain restricted regions.
  • For questions about shipping to specific locations, please contact us at 
    mail: info.velorafashion@gmail.com


8. Delayed or Missing Shipments

If your order is delayed or missing, please follow these steps:

  1. Check your tracking information for updates.
  2. Contact the carrier directly for clarification.

9. Returns and Refunds

Please refer to our Return and Refund Policy  for details on how to handle returns, exchanges, or refunds.

10. Privacy and Data Protection

Your personal data is handled in compliance with GDPR and other applicable privacy laws.

  • Shipping information, such as your name, address, and contact details, is used solely to fulfill your order.
  • We do not share your data with third parties except for carriers and logistics partners involved in your delivery.
    For more information, please see our Privacy Policy.

11. Contact Us

For any questions or concerns about our Shipping Policy, please contact us:

  • mail: 

    live chat: Available on our website during business hours.

Compliance Notes:

  1. EU-specific laws: This policy ensures compliance with EU consumer protection laws, including transparency about delivery times and fees.
  2. GDPR: Ensure data collection for shipping purposes is limited and aligned with your Privacy Policy.
  3. Global Applicability: Include disclaimers for customs, duties, and delays to cover international orders.